Dumbest quote of the year

This came across an email list I’m on recently:

Ning co-founder Marc Andreessen recently said…

Ideally we’ll never meet any of our customers. We actually had to take the sign down from our front door because one of our customers actually stopped in, uninvited, and said, “Hi, I love your service.? And we’re like, “why are you here?? And so down came the sign.

Drop-bys like that should only happen in sitcoms as far as I’m concerned… The consumer internet businesses in a sense are ideal businesses from the standpoint of never meeting your customers.

Only in the technology business would anyone be caught dead uttering such an utterly stupid statement, and even then it doesn’t make it any less of a moronic comment. Your customers are your bread and butter. You should jump up and down if someone takes the time to stop by your office just to tell you how much they like you, and you should be just as excited if someone takes the time to tell you what you’re doing poorly, because it’s a chance to save a customer and make an advocate. This is something I’d expect to see on Rick Segal’s blog, in one of his infamous (at least to me) overheard dumb business conversations. I can’t honestly see anyone with this kind of attitude being successful in any business in the long run, technology or not.