Scoble Taking a Break

Scoble’s taking a break. Good for him. No way I could keep up with his kind of volume, well unless I decided to read and send a lot less email from/to the Yahoo! Videoblogging Group. Make sure it stays fun, Robert. Hey, if you’re in town this weekend, come out to Meet the Vloggers. I’d really like to get a photo and some video of you at the Apple Store :).


Down Again

Think I’ve fixed the problem this time. No idea why Apache is finding it necessary to spawn so many spare servers, but I’ve capped it at 10 now, which should be more than enough. For some reason I had it set at 150 (don’t know if that’s the default or if I mucked up the settings).


TigerDirect

I’m in Miami and searching for DAT72 (DDS-5) tapes. When Wayne bought this tape drive he picked up the wrong kind of tapes. So far, I’ve been unsuccessful in finding anyone who carries DAT72/DDS-5 tapes, but TigerDirect does have an outlet store down here. I’m doubtful they even carry the things, but I’ve now went through two phone calls of 20 minutes where they ended up hanging up on me and now I’m on my third call that I’ve been on hold for 30 minutes.

I don’t care how big of a retail outlet they are, there is absolutely no excuse for this kind of performance. Rick Segal writes about this kind of stuff all the time, and I thoroughly enjoy his insights. I’ve got a few of my own, and I’m going to start posting them here more regularly. If you’re a company that’s the size of TigerDirect (who does a booming catalog business), there’s no excuse to have outlet stores that are poor performers that will tarnish your brand. Their $7/hr an hour retail employees which obviously couldn’t care less about their jobs have ruined the TigerDirect brand for me, and I’m very unlikely to order from their catalog now. All the controls they’ve setup to make sure their catalog phone centers are for not if the retail stores can’t handle their phones properly.


Miami

How do people live here? It’s oppressively hot in the summer. The whole area outside Miami is all sprawl. Nothing much taller than a story. It’s been a long time since I’ve spent so long driving when I wasn’t stuck in traffic.


Convulted Connection

For some reason this box is spawning way too many httpd and mysql processes. I haven’t had time to figure out why (it should be a simple fix). Since I’m in Miami at our switch facility and the offices of our joint venture, my connectivity is very strange. When I realized my site was offline, I needed to SSH into this box and restart httpd and mysql, but I didn’t have SSH on the machine I was coming from. However, I no longer have any boxes on the Internet that have telnet enabled. I do have one in Puerto Rico that does though, but getting there is a challenge. We have a VPN connection from the joint venture into our VoIP bearer network, which has machines that sit on our carrier side management network. I used this link to telnet to a machine that was connected to the management network, which then allowed me to telnet to the domestic HTTP proxy server, issued a CONNECT : statement, telnetted into the machine in Puerto Rico, which then allowed me to ssh out to the Internet to fix the problem. Sad thing is, this isn’t even the most convulted connection I’ve had to engineer because of weird firewall setups we’ve got here.